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HELP CENTRE

How can we help?

Clear paths for setup, pairing, Premium, devices, and the questions that can interrupt your flow.

Start with setup

BROWSE HELP

Choose a topic.

Getting started

Choose a source method and understand the first steps.

Add your source

Connect a compatible source that you are authorized to use.

Pair your TV

Move safely from a TV code to account confirmation.

Playback & Premium

Understand browsing, playback, and the Kroi app subscription.

Devices

See the screen families Kroi is designed to support.

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Account

Sign-in and account tools will be available through the customer account experience.

Account destination to follow

Troubleshooting

Check the source, connection, pairing, and playback basics.

Privacy & security

Learn how Kroi approaches data, source details, and site storage.

SOURCE SAFETY

Keep sensitive details private.

Never share provider passwords, source credentials, or full account secrets through an unverified support channel.

Start with the public setup guide for connection, pairing, and playback checks.

Open setup guide